1. Payment Terms

• All invoices are issued in AED (United Arab Emirates Dirhams) unless otherwise agreed in writing.

• Full payment is due within 15 days of the invoice date, unless a payment plan has been agreed in advance and in writing. 

• Accepted payment methods include: 

  • Bank Transfer (details provided on the invoice) 

  • Online payment link (details provided on the invoice) 

  • Debit/Credit Card at the venue 

• A digital receipt will be issued upon successful payment

• Cash will not be accepted from September 1st 2025 as a form of payment at any events or venues, including private sessions
   

2. Installments & Payment Plans

• Customers may request a payment plan for select service/packages with the venue directly when selecting ‘pay at venue’ as their payment method. 

• A non-refundable deposit of 50% will be required to secure the payment plan.

• Remaining balance must be settled in agreed instalments on or before the scheduled dates

• Missed installments may result in one or all of the following being enforced: 

  • Temporary suspension of services

  • Late fee or administrative penalties 

  • Cancellation of future sessions
     

3. Invoice Disputes

• If an invoice is believed to be inaccurate or incorrect, the company must be notified in writing within 7 calendar days of the invoice issue date.

• An email can be shared with info@storm-academy.com and a copy of the invoice should be included with a clear reason for dispute stated in the body of the email. 

• Disputes rated after the 7 day period may not be eligible for review or adjustment; the full invoice amount would therefore remain payable.

 
4. Service Suspension & Reinstatement

• If the payment is not received within 30 days of the invoice date:

  • A late payment fee of 2.5% per month may be applied to the outstanding balance

  • STORM Academy reserves the right to suspend services, sessions or class access until the balance is cleared

  • A reinstatement fee of 100 AED may apply to resume services once the overdue balance is settled

• STORM Academy reserves the right to terminate ongoing service agreements in cases of non-payment beyond 31 days. 
   

5. Currency & Bank Charges

• All transactions are processed in AED unless otherwise stated.

• Clients are responsible for any currency conversion charges or international bank transfer fees

• Please ensure the full invoice amount is received net of any bank or third-part transaction costs
   

6. Refund & Cancellations

• Please click here for our Refund & Cancellation Policy for details on eligibility and timelines for refunds/class withdrawals. 

7. Agreement
By engaging with our services, you acknowledge and accept the terms outlined in this Payment Policy. STORM Academy reserves the right to update this policy as needed, with notice provided to all active clients. 

 

8. Assistance

For any payment related enquiries or support, please contact your dedicated venue coordinator via Whatsapp, Email or Phone Call. 

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